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The Cabin Surgery
Dr Sean Burke

Phone: 01254 884217

 

Please find Pharmacy Opening Hours over the Christmas holidays in "Our Documents"

Our Approach To Your Healthcare

 

We are a traditional small practice providing quality healthcare.  We aim to help patients understand their condition and cope with their problems.  We are a teaching practice and have one or two doctors who are studying for their Royal College of General Practitioner examinations - we are proud to be able to nurture young doctors into a future in general practice.

 

Patient's rights and responsibilities

 

As a patient you have the right to:

  1. be registered with a named doctor
  2. change doctor if desired (but please remember that you may have to see any of the doctors if your need is urgent)
  3. receive emergency care
  4. receive appropriate drugs and medicines
  5. be referred for specialist or second opinion if they and GP agrees
  6. see your medical records or a copy, subject to certain laws
  7. know that by law, everyone working for the NHS must keep the contents of your medical records private.

With this rights come responsibilities for the public. That means being:

  1. courteous to staff at all times
  2. as prompt as possible for all appointments
  3. responsible for cancelling appointments in adequate time.

 

Who has access to patient information

 

We respect your right to privacy and keep all your health information confidential and secure.

 

It is important that the NHS keeps accurate and up-to-date records about your health and treatment so that those treating you can provide the best possible care.

 

We have a fully computerised medical record system which means information about your healthcare is held on a secure server. You have the right to know what information we hold about you. Please ask the receptionist if you wish to see or obtain a copy of your record.

 

If you are referred to a hospital specialist you are also welcome to request a copy of the referral letter.

 

The NHS has developed the National Care Records Service, a Summary Care Record (SCR) for each individual patient to be held centrally. The aim is to enable healthcare staff jointly involved in your care, such as your GP and your hospital consultant, to easily access and share information through this national record. You have the right to withdraw your consent to information being shared.

 

Policy on violent or abusive patients

 

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients.

 

Change of patient's personal details

 

If you change your name, address or contact details (such as your telephone number or email address), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

 

When should I see a nurse?

 

Nurses based at our practice treat patients for a wide range of common conditions (e.g. minor injuries/illnesses, removing stitches, immunisations and so on). You can expect to see a nurse by appointment. Our practice nurse is also specially trained to run routine clinics for certain conditions, such as diabetes and heart disease.

 

Our reception staff will be able to advise whether a nurse appointment is appropriate.

 

Why see a nurse practitioner instead of a doctor?

 

Our nurses have been specially trained to undertake healthcare monitoring for patients with long-term conditions. The reception staff can generally advise whether an early appointment with the nurse will be satisfactory for your particular health problem. However, you do not have to inform the reception staff if you prefer to wait for an appointment with a GP.

 

Nursing care at home

 

We work closely with other healthcare professionals who are part of our Primary Health Care Team working in the community, such as the district nursing team, midwives and health visitors. If you have an illness or incapacity that means that you need nursing care in your own home, the district nurse will visit you. Patients who are likely to benefit from this service include the housebound, the elderly, people with a terminal illness, and those who have recently been discharged from hospital.

 

District nurses provide wound care, palliative care, continence advice, health promotion advice and advice on co-ordinating care packages. If you move permanently into a care home locally, the district nurse may be able to continue your care.

 

How can patients have their say

 

Any comments or suggestions on how we can improve our service are listened to with interest. Post any comments you may have in the Suggestions Box which is located on or near the Reception Desk or by email to ELCCG.cabinsurgery@nhs.net.

 

You could join our Patient Participation Group to take part in surveys, and receive feedback to various issues affecting the practice. Locate the link to the Patient Participation Group page on the menu to the left of this page.

 

Complaints

 

We do try to offer you the best possible treatment, however we realise things don't always go as expected. Should you have any complaints about your treatment, please forward them to our Practice Manager, Mrs N L Baker, who will investigate and make every possible effort to resolve your concerns.

 

However, if you feel you cannot forward your concerns directly to us, any queries should be forwarded to:

 

NHS England

PO Box 16738

Redditch

B97 9PT

 

Tel: 0300 211 22 11 (Monday to Friday 8am-6pm, excluding Bank Holidays)

england.contactus@nhs.net

 

 

Any complaints regarding commissioning decisions/issues eg individual funding requests and continuing healthcare complaints should be forwarded to:

 

Customer Care Team

Lancashire Commissioning Support Unit

Lancashire Business Park

Jubilee House

Centurion Way

Leyland

PR26 6TR

 

Tel: 0800 032 2424

customer.care@lancashirecsu.nhs.uk

 

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